Customer Service

Customer Service / Home Try On

What is the Home Try-On program?

Proportion Clothing offers a free, five-day Home Try-On program to help you find your ideal fit in the comfort of your own home. Select your chest size and you will be sent one of each of our three fits to try for a five day period (the “Try-On Period”). You will receive our Home Try-On package by USPS or UPS within a few days - and can keep and try on the shirts over a period of up to five days. Please note: these t-shirts are not sent for the purpose of actual wear, they are simply for you to understand the differences in each of the fits, and decide which is right for you. Once you have decided, please send the home try-on back to us and place an order online. If the Try-On Period ends and any of the t-shirts have not been placed in the mail, or the t-shirts are returned damaged, we may charge your credit card for the full amount of each t-shirt that is missing or damaged. By submitting your Home Try-On order, you authorize Proportion Clothing to charge your card, and you agree to all other terms of our Home Try-On program.

Currently the Home Try-On Program is only available in the domestic United States.

Do I have to pay for shipping?

Shipping to and from is free. In your home try-on package, you will be provided a return shipping label to send your try-on back to us within the return window.

Why do we need your credit card?

The Home Try-On Program is free (inclusive of shipping). We do ask for you to provide a valid credit or debit card before completing your purchase. In the event you do not return your Home Try-On, or if your returned items are damaged, we will need to charge the card on file for the full price of each outstanding or damaged item. In order to avoid this charge, your Home Try-On will need to be postmarked - on it’s way back to Proportion Clothing - by the fifth full day after delivery. If your try-on ends on a holiday or weekend, just drop it in the mail on the next available day. If you need an extra day or two, get in touch with us and we will work something out.

Can I request multiple home try-ons at a time?

We will only send one Home Try-On at a time, but once you have returned your Home Try-On and we have received it you may order another if you want to try another size. If you are having trouble, we suggest you reach out to us via live chat and talk it through.

Are the t-shirts sent to me cleaned and safe for me to try on?

Yes. All shirts in our Home Try-On program are either fresh off our sewing machines or have been dry cleaned and inspected before shipped to you.

If I love one of these shirts can I keep it?

You are going to love one of these. However, the shirts are home try-on samples and not intended for sale. Please send back the home try-on and place an order online for your favorite.
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The Company
Since 2017, Proportion Clothing has been committed to a sole focus - what it means to create a better t-shirt for all men. After years of research and development, trail and error, and challenging traditional production processes of the t-shirt industry, we have created a truly exceptional t-shirt across the board. All 100% made by us in Los Angeles, CA.
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